Refund & Return Policy

We want you to be happy with your saree. If something is not right, tell us within 7 days of delivery and we will make it right.

Eligibility

•The saree must be unused, unwashed and unaltered

•Original tags and packaging must be intact

•The request must be raised within 7 days of delivery

How to raise a request

Message us on WhatsApp with your order number and clear photos of the issue. An unedited opening video of the parcel makes damage and wrong-item claims much faster to approve — we strongly recommend recording one.

Refunds

Once we receive and inspect the returned saree, approved refunds are processed within 5–7 working days to your original payment method. For Cash on Delivery orders, refunds are sent by UPI or bank transfer.

Exchanges

Exchanges are subject to stock availability. If your preferred replacement is unavailable, we will offer a refund or store credit.

What we cannot accept

•Sarees that have been worn, washed, stitched, ironed or altered

•Requests raised more than 7 days after delivery

•Minor colour variation caused by screen settings and photography lighting

•Slight irregularities in handloom weaves and hand block prints, which are natural characteristics of the craft and not defects

Damaged or wrong item

If your saree arrives damaged or you received the wrong item, we cover the return shipping and send a replacement or full refund at no extra cost.